Refunds and cancellations

Scope

This policy applies to fees for Edgecomputenet lessons: the Backtesting Chart Setups Intensive, Single-Setup Review Clinics, and Group Chart Lab Workshops. It does not cover third-party charting subscriptions or software you purchase separately.

Cooling-off and eligibility

If you cancel an intensive in writing more than fourteen days before the first scheduled session, we refund fees paid minus any non-recoverable card processing cost, or we refund the deposit in full if no further fees were paid.

Cancellations between fourteen and seven days before the first intensive session receive a 50% refund of fees paid for unused sessions.

Within seven days of the first intensive session, deposits are non-refundable. Fees for sessions already delivered are non-refundable.

Clinics and workshops

Clinic fees are refundable in full if you cancel at least seventy-two hours before the appointment. Later cancellations or no-shows forfeit the fee, though we may offer one reschedule at our discretion when illness is notified promptly.

Workshop seats are refundable up to seven days before the lab date. After that, seats may be transferred to another person you nominate, but cash refunds are not issued unless Edgecomputenet cancels the event.

Rescheduling

Intensive participants may reschedule up to two individual sessions with at least forty-eight hours’ notice, subject to coach availability. Additional reschedules may incur a $60 administration fee.

Work already started

Once an intensive session has been delivered, that session’s proportionate fee is earned. Remaining unused prepaid sessions follow the cancellation tiers above.

Materials

Printed worksheets already produced for a workshop seat are non-refundable after printing has begun, typically forty-eight hours before the event. Digital templates already emailed remain yours; their value is not refunded separately.

How to request a refund

Email info@edgecomputenet.digital with your name, booking reference or scheduled dates, and reason. We confirm eligibility within five business days. Approved refunds are returned to the original payment method within ten business days of approval.

Edgecomputenet cancellations

If we cancel a session or workshop, you may choose a full refund for the affected fee or a transfer to a new date. We are not responsible for incidental travel costs beyond the training fee itself.

Contact

Refund questions: info@edgecomputenet.digital · (02) 4059 5998 · 6 Sale Street, Nangar, New South Wales.